Return & Refund Policy

RETURNS & REFUNDS

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.


You have 7 days after delivery to start a return by following these steps:

  • Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
  • Request your Return Authorization Number and by emailing support@sevenshining.com with detailed reason for return.
  • You will then receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
  • Use the free return label that was provided to you via email.

Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment.

A refund receipt will be emailed to the email address you used when making your original purchase. Please note that the origin payment provider may take some time (usually 1-2 business days) to issue the refund.


LATE OR MISSING REFUNDS
Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us

How long does delivery take?
All orders are delivered within 5-10 days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@sevenshining.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?
All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address, can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.